Case study of introducing video manuals (Efficiency improvement in cleaning operations training)
Contributing to the efficiency of cleaning service education! Video production for employee training.
【Introduction】 Business Description: Cleaning services for stores, offices, halls, etc. Number of Employees: Approximately 2,000 <Challenges> - Store cleaning needs to be done efficiently within the allotted time, but there have been cases where a focus on speed has resulted in leftover dirt, leading to complaints and negatively impacting the reputation of the company. - Training for new employees is conducted through on-the-job training (OJT), but implementing this within the cleaning time is difficult, and the cleaning methods vary among staff, resulting in inconsistencies in skill levels. <Actions Taken> - Creation of video manuals - Distribution system <Effects> - With improved understanding from pre-training, OJT became smoother. - Standardizing the cleaning procedures eliminated inconsistencies in training content. Additionally, visualizing the cleaning level allowed for better judgment on cleanliness, making training more efficient. <Key Points> - The process of reviewing standard operations to clearly communicate the acceptable level of cleaning was easy to understand. - Utilizing a unique distribution system made pre-learning easy and allowed for tracking of skill acquisition levels, which was a key point in the implementation. *For more details, please download the PDF or feel free to contact us.
- Company：リオ
- Price：Other
